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Customer Support Specialist

Há 1 mês

Porto, Porto, Portugal TeamViewer Tempo inteiro

About This Role


We are seeking a skilled and enthusiastic Customer Support Specialist to join our team at TeamViewer. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and resolving technical issues for our clients.


Key Responsibilities



  • Support our customers with technical and accounting issues via phone, ticket, and chat
  • Showcase our software solutions to customers through online demonstrations, highlighting the benefits and features that address their individual IT challenges
  • IDentify customer needs and forward relevant requests to our sales department
  • Collaborate with the Customer Support team to provide a best-in-class experience for our customers

Requirements



  • University degree in economics or a relevant field, or equivalent vocational education
  • Fluency in Swedish or Danish, with English as a mandatory language
  • Additional languages such as Italian, Spanish, or French are a plus
  • Windows/Mac user knowledge is desirable
  • Previous experience in customer-facing roles or sales is beneficial
  • Determination, enthusiasm, and a willingness to learn are essential
  • Ability to work independently and as part of a team
  • Strong communication skills and a passion for working with people

What We Offer



  • Onsite onboarding and comprehensive training
  • Competitive compensation and benefits packages
  • Flexible work arrangements, including hybrid and remote work options
  • Access to our Corporate Benefits platform and discounts
  • Regular team events and company-wide celebrations
  • A dynamic and inclusive work environment