Technical Support and Customer Service Professional

Há 5 dias


Lisboa, Lisboa, Portugal Multipessoal Tempo inteiro

Company Overview

Multipessoal is a multinational heating company seeking a highly skilled professional to join our team as a Customer Service & Technical Support Officer. We are committed to delivering exceptional service and top-notch support to our clients.

Job Description

We are looking for an experienced customer-focused problem solver who excels at providing technical support and ensuring timely resolutions of disputes, order issues, and post-installation follow-ups. As a key member of our team, you will manage customer service, order processing, and communication with clients, utilizing CRM and case management tools to track service cases and optimize processes.

Key Responsibilities:

  • Manage customer service, order processing, and communication with clients.
  • Ensure timely resolution of disputes, order issues, and post-installation follow-ups.
  • Provide technical support for installation, warranty claims, and troubleshooting, escalating when needed.
  • Analyze customer feedback, identify trends, and recommend service improvements.
  • Develop and deliver training materials for installation, maintenance, and product use.
  • Support sales with pre-sale inquiries, order tracking, and technical clarifications.
  • Handle customer complaints professionally, ensuring timely and effective resolutions.
  • Liaise with global teams (finance, supply chain, and technical support) to ensure seamless operations.

Required Skills and Qualifications:

To be successful in this role, you should have:

  • Bachelor's degree in a related field (Engineering, Business, or Technical Support).
  • 1+ year in technical support and 2+ years in customer service.
  • Fluency in English.
  • Strong ERP knowledge, particularly Microsoft NAV.
  • Technical troubleshooting, CRM management, and case handling.
  • Problem-solving, multitasking, organization, time management, teamwork, and customer focus.

Benefits:

We offer a direct contract with the client, salary based on experience, health insurance, and the opportunity to join a well-established multinational company. You will also have the chance to be part of a diverse and dynamic business environment.



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