Customer Service Expert

4 semanas atrás


Lisboa, Lisboa, Portugal Ttec Tempo inteiro
Job Description:

We are seeking a Customer Service Expert to join our team as a German-English Support Representative. In this role, you will be responsible for providing exceptional customer experiences through chat and email services.

About the Role:

This is a fantastic opportunity to work with a leading company in the industry, Ttec, and contribute to the success of our customers. As a Customer Service Expert, you will be working on site in Plovdiv, Bulgaria, and will be part of a dynamic and family-friendly atmosphere.

Key Responsibilities:
  • Answer incoming written communications from customers
  • Connect and resolve issues with customers using written communication only
  • Stay up to date and learn about the latest technology quickly
Requirements:
  • 1 year or more of related customer service experience in retail, banking, contact center, customer electronics or similar fields
  • Effective written communication skills including grammar and spelling in German-English
  • Act as One as you work in a team setting
  • Desire to help solve issues, come up with solutions, and keep organized in your work
What We Offer:
  • Leadership who are supportive of your career and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values, experiential training and access to 1000s of free training and development courses
Estimated Salary:

$40,000 - $60,000 per year, depending on experience



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