Norwegian Customer Support Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Work International Tempo inteiro
Customer Support Role in Lisbon

Work International is seeking a skilled Norwegian Customer Support Agent to join our team in Lisbon. As a key member of our customer care team, you will be responsible for handling customer inquiries and issues in a friendly, effective, and professional manner via email, chat, and phone.

Key Responsibilities:

  • Provide excellent customer service and support to Norwegian clients
  • Resolve customer complaints and issues in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Stay up-to-date with product knowledge and company information to provide accurate and helpful responses

Requirements:

  • Fluent (C2 level) in the Norwegian language
  • Good knowledge of English (B1-B2 level) required
  • Computer skills (basic skills mandatory, advanced skills like coding preferential)
  • Good analytic skills and logical thinking
  • Excellent communication skills: verbal, written, listening skills
  • Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform
  • Ability to multitask and work under pressure
  • EU citizenship or work permit for Portugal

What We Offer:

  • Complete relocation package that includes: refunded airline ticket + free accommodation in our company apartment throughout the employment
  • Fixed monthly salary + bonus
  • A contract focused on a long-term relationship
  • Free Portuguese language lessons
  • Private Health Insurance
  • Professional growth development opportunities
  • Special HR team organizing events, sports tournaments, parties trips
  • Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, Bank account, etc

Benefits of Working in Portugal:

Living in Portugal offers many advantages: a warm climate, the Atlantic ocean, mountains nearby, a low crime rate, and a relatively low cost of living. Medicine and education are well developed here, and residents are offered tax exemptions. As most Portuguese people speak English, one does not need to be fluent in Portuguese to live there. Employers must also pay employees a meal allowance for each workday. Our company pays it through a special card or ticket which makes the meal allowance tax-free.

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