Customer Advisor
4 semanas atrás
About the Role:
As a German Speaking Customer Advisor, you will be the primary point of contact for cruise customers and travel agents, providing exceptional support with booking-related queries and managing pre- and post-booking concerns.
Key Responsibilities:
• Handle incoming calls from customers and travel agents, assisting with inquiries about cruise bookings, destinations, prices, required travel documents, and available services.
• Provide detailed, accurate information about cruise options, itineraries, and ship amenities.
• Guide customers through the booking process and offer post-booking support to ensure a smooth, enjoyable experience.
• Assist customers in modifying, upgrading, or cancelling their reservations as needed.
• Provide travel agents with guidance and support in managing their clients' bookings, offering solutions for available packages and options.
• Recommend additional services that can improve the customers overall cruise experience, such as excursions, onboard packages, or travel insurance.
• Offer personalized cruise packages based on the customers preferences, focusing on service and value rather than high-pressure sales.
• Assist customers with any post-booking inquiries, such as payment issues, travel documents, or special requests like cabin preferences or dietary accommodations.
• Resolve any post-booking concerns to ensure the customers experience is hassle-free.
Requirements:
• Fluency in German (C1 level or higher) with strong verbal and written communication skills.
• Proficiency in English for communication with internal teams.
• Prior experience in customer service, hospitality, or a related field is an advantage but not required training will be provided.
• Excellent interpersonal and communication skills, with the ability to manage inquiries and resolve issues professionally.
• Basic computer skills (e.g., familiarity with Microsoft Office and CRM systems) are helpful.
• Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
• A customer-centric approach with a passion for delivering exceptional service.
What We Offer:
• Remote Work: Work comfortably from home, anywhere in Portugal.
• Career Growth Opportunities: Benefit from ongoing training and development, with clear career progression pathways within the company.
• Health and Life Insurance: Comprehensive health and life insurance coverage.
• Dynamic Industry Experience: Join the thriving cruise industry and play a key role in helping customers enjoy unforgettable travel experiences.
Why Work With Us?
If you are passionate about helping others and love travel, this role is a perfect fit. Join a supportive team that values collaboration and continuous growth, with a focus on career development and the chance to build a rewarding future in the cruise line industry.
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