Customer Service Representative

Há 1 mês


Braga, Braga, Portugal Webhelp France Tempo inteiro

About the Role

We're seeking a talented Customer Advisor to join our team in Portugal. As a Customer Advisor, you will play a crucial role in ensuring that performance goals are met across all operations and that we fulfill client expectations related to operational excellence.

Key Responsibilities

Help customers with a variety of questions and challenges, from simple tasks to complex complaints.
Focus on providing first-class customer service and assisting customers with a range of inquiries.
Work to achieve key goals such as customer satisfaction and quality.
Provide accurate, valid, and complete information by using the right methods/tools.

Requirements

Fluency in French (written and oral) and excellent communication skills in English (B2).
Excellent communication skills coupled with empathy and team spirit.
Availability for rotating schedules.
Positive attitude and a desire to provide good service.
Analytical by nature and able to anticipate problems and find solutions.

What We Offer

Full-time contracts with competitive salary and performance bonus.
Remote work from Portugal with flexible schedules.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs, specialized courses, and language classes.

If you're looking for a challenging and rewarding role, we encourage you to apply today.



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