Regional Operations Manager
Há 5 horas
We are seeking an experienced Regional Operations Manager to join our team at Indie Campers.
About the Role:
- Oversee day-to-day local operations execution and actively manage the teams to achieve results defined for each location regarding fleet availability, customer satisfaction, and operational efficiency.
- Guarantee that operating standards are being followed and operational objectives are being met. This includes auditing & quality control, and frequent depot visits.
- Recruit, select, train, manage, motivate, develop, and retain local teams in your area from a regional office.
- Actively participate in customer satisfaction related processes, owning service recovery procedures into identifying root-causes and corrective measures for short-term actions and structural process changes.
- Workforce management, which includes scheduling, time tracking & overtime reports. Guarantee adherence to local labour law guidelines and health and safety specific topics.
- Collaborate with regional teams (asset management, revenue, finance, HR) to remove operational blockers. Lead, coordinate, and deliver any projects related to operational expansion within your area.
- Responsible for the P&L management of the locations within the area and its variable operational costs. To achieve the targets, you must identify cost optimization initiatives and their effective deployment.
- Background in Engineering, Business Management, or similar education;
- At least 6 years of relevant experience
- Experience in strategic operations consulting or finance-related positions is a plus;
- More than 3 years of proven experience in managing operational teams with P&L ownership and direct control over operational financial performance on sustainable business models - rent-a-car and hospitality industries are a plus;
- Proven track record in establishing operational standards and developing structured operations.
- Proven track record in leading, managing, and developing high-performing local teams, located in multiple sites
- International experience - managed teams in more than one country is a plus;
- Capacity to effectively communicate with all levels of the organisation;
- Thrives under pressure and is able to coordinate the efforts of large and scattered teams;
- Organised, analytical, and results-oriented;
- Fluent in English, and in the language of the main country of operations, if applicable
The estimated salary for this position is $85,000-$110,000 per year, depending on qualifications and experience.
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