Regional Operations Manager

Há 1 mês

Lisboa, Lisboa, Portugal Indie campers Tempo inteiro

About Indie Campers

We are a leading campervan marketplace that's on a mission to make road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we've welcomed more than 300,000 travelers from 169 countries. We offer a wide range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and the option to buy one of our vehicles.

As we continue to grow and evolve, we're looking for top talent to join our team and help us pursue our vision. If you're passionate about driving performance and achieving regional growth and profitability targets, we'd love to hear from you.

The Role

As an Indie Campers General Manager, you'll be responsible for overseeing all Central Europe revenue operations. This will involve strategic planning, team leadership, and operational management to drive performance in terms of gross margin, nights traveled, and cost of sales (COS) as a percentage of revenue.

You'll be the key driver of regional success, ensuring that all aspects of the business are aligned with the company's goals and standards. You'll be reporting directly to the Chief Revenue Officer (CRO) and working closely with the regional and HQ teams.

Key Responsibilities

  • Strategic Planning: Develop and implement regional strategies to drive performance, focusing on gross margin, nights traveled, and COS as a percentage of revenue.
  • Team Leadership: Lead and manage regional teams to ensure high performance and effective execution of strategies.
  • Operational Management: Oversee all regional operations, ensuring efficiency, quality, and compliance with company standards.
  • Performance Monitoring: Monitor and report on key performance indicators related to regional gross margin, nights traveled, and COS.
  • Cross-functional Collaboration: Collaborate with the regional and HQ teams to ensure alignment and effective execution of regional plans.
  • Customer Experience: Ensure exceptional customer service and satisfaction throughout the region.
  • Process Improvement: Identify and implement opportunities for process improvement and innovation in regional operations.
  • Financial Management: Manage regional budgets and financial performance to achieve profitability targets.

Requirements

  • Bachelor's degree in Business, Finance, Engineering, or a related field.
  • Minimum of 5 years of experience in a general management role, preferably in the travel, hospitality, retail, or automotive industry.
  • Proven track record of driving regional performance and achieving financial targets.
  • Strong leadership and team management skills.
  • Excellent organizational and time management skills.
  • Strong problem-solving and analytical abilities.
  • Effective communication and interpersonal skills.
  • Proficiency in operations management software and tools.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Strong attention to detail and commitment to operational excellence.
  • Fluency in English is mandatory, with German or Italian being highly desirable.

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