Swedish Customer Advisor for Vivino
Há 1 mês
Customer Support Specialist - Swedish Native
Are you a Swedish native with strong English communication skills looking to make your career in a multicultural environment? Do you want to help customers everywhere to enjoy wine purchase to the fullest?
As a customer service specialist, your daily responsibilities will include providing support to app users and solving customer and supplier queries regarding purchasing and delivery tracking through written and phone communication. You will also offer solutions to customers in order to help them discover and buy wine in a fun, easy, and effortless way.
Key responsibilities include:
- Provide world-class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure, and feedback
- Meet and exceed our service quality goals, compliance regulations, and productivity targets
- Create amazing experiences that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
Requirements include:
- Native or proficient level of Swedish (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Portugal
Benefits include:
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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