Swedish Customer Support Specialist For International Streaming Platform
1 semana atrás
Role Overview
At Cross Border Talents, we are seeking a skilled Swedish Customer Support Specialist to join our team. As a key member of our international support team, you will provide top-notch assistance to our clients across various channels.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Offer general and technical support to our clients
- Identify, troubleshoot, document, and categorize customer cases and potential issues
- Make informed decisions to resolve customer inquiries in accordance with our policies and procedures
- Escalate complex problems as per defined procedures
Requirements:
- Previous customer service experience, preferably in a contact center environment
- Fluency in Swedish (C1) and English (B2)
- Strong analytical, problem-solving, and technical troubleshooting skills
- Excellent interpersonal skills and ability to empathize with colleagues and customers
- Excellent written communication skills and good typing speed
Why Join Us?
At Cross Border Talents, we offer a dynamic and inspiring work environment, opportunities for professional growth, and a competitive salary package. If you are passionate about delivering exceptional customer experiences and are fluent in Swedish, we encourage you to apply for this exciting opportunity.
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