Customer Loyalty Specialist
2 semanas atrás
Company Overview
">We are Marley Spoon, a direct-to-consumer manufacturing business with a waste-free supply chain. Our mission is to deliver top-quality fresh ingredients in the exact quantities required with chef-designed easy-to-cook recipes to thousands of households across the globe.
">Job Description
">We are seeking a Customer Loyalty Specialist to join our team in Lisbon. As a key member of our Customer Communications Team, you will focus on customer retention, reactivation, relationship management, and assisting with customer insights/research via phone support.
">Key Responsibilities
">- ">
- Engage with customers to understand their needs, concerns, and reasons for potential cancellations.">
- Develop and implement personalized retention strategies to maintain customer loyalty.">
- Provide exceptional service and solutions to ensure customer satisfaction and retention.">
- Conduct outreach through phone calls to re-establish relationships.">
- Offer tailored incentives and promotions to encourage customers to return.">
Required Skills and Qualifications
">The ideal candidate will be a skilled communicator with a passion for delivering exceptional customer experiences and driving customer loyalty. Key qualifications include:
">- ">
- Excellent verbal and written communication skills.">
- Strong interpersonal and relationship-building abilities.">
- Proficiency in CRM software and other customer management tools.">
- Analytical mindset with the ability to interpret customer data and insights.">
- Ability to work independently and as part of a team in a fast-paced environment.">
- Customer-centric attitude with a genuine desire to help customers.">
- Problem-solving skills and the ability to handle challenging situations with patience and professionalism.">
- High level of motivation, initiative, and adaptability.">
Benefits
">We offer a comprehensive benefits package, including:
">- ">
- Flexible working hours; hybrid work policy (remote + office).">
- 22 annual leave days and +2 days for every year of tenure (up to a combined maximum of 28).">
- 5 training days per year.">
- Private health insurance provided by Allianz.">
- Food allowance of 7.62 euros per worked day.">
- 24/7 confidential employee assistance program.">
- An open, diverse culture with over 50 nationalities of friendly, fun-loving foodies.">
- A cozy office in the heart of Lisbon.">
- Estimated salary: 32,000 - 40,000 euros per annum.">
About Us
">We are a leading direct-to-consumer manufacturing business with a waste-free supply chain. We operate various brands that serve households in the US, Europe, and Australia: Marley Spoon, Martha Stewart & Marley Spoon, and Dinnerly.
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