Customer Service Professional with German Expertise
3 semanas atrás
We are seeking a dedicated Customer Service Professional to join our team in Lisbon. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and thrive in fast-paced environments.
About the Role:This Customer Support Specialist position requires strong communication skills, attention to detail, and the ability to work effectively in a team. The ideal candidate will be fluent in German (C2 level) and possess good English language skills (B2 level). EU Citizenship or Portuguese Residency Card is required.
Key Responsibilities:- Customer Assistance: Respond to customer inquiries via phone, email, and chat, providing detailed product information and solutions.
- Issue Resolution: Assist with troubleshooting and resolving customer issues, ensuring timely and effective outcomes.
- Support Process Improvement: Collaborate with your team to refine support strategies and optimize the customer experience.
- Account Management: Help manage customer accounts, process orders, and assist with product returns and exchanges.
- Feedback Collection: Gather feedback from customers to help improve service quality and product offerings.
We provide a comprehensive compensation package, including:
- Competitive Salary: → 45,000 - 55,000 EUR per year, based on experience
- Language Bonus: Additional compensation for German language proficiency
- Meal Allowance: Enjoy a meal allowance during work hours
- Health and Life Insurance: Comprehensive coverage for your peace of mind
- Onsite Work Environment: Be part of a supportive and communicative team
- Relocation Package: Support to ensure a smooth relocation experience
If you're passionate about delivering exceptional customer experiences and have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.
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