Customer Service Professional with Insurance Policy Expertise

1 semana atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Are you looking for a career that powers the future? We're a global technology and services leader, partnering with well-known brands to drive innovation. Our award-winning culture values employee growth, diversity, and inclusivity.

About the Role

In this Customer Service Representative position in Lisbon, Portugal, you'll play a key role in ensuring operational excellence across all operations. Your primary goal will be to meet performance targets while delivering exceptional customer experiences.

You'll work closely with clients to resolve queries related to their insurance policies, providing timely and accurate responses via phone or chat. Additionally, you'll process requests through our client policy administration system, updating payment details and managing policy changes. You'll also handle claims and cancellations, maintaining high-quality documentation throughout the process.

Requirements
  • A strong command of Romanian (C2) and fluent English (B2)
  • Prior customer service experience (an asset)
  • Excellent verbal and written communication skills, with a formal and diplomatic approach
  • Proactivity, self-motivation, and teamwork are essential
What We Offer

We provide a competitive salary of €24,500 per annum, accompanied by a performance bonus structure. Our full-time contract offers indefinite employment, with opportunities for career growth and professional development. Enjoy a central location in Lisbon, with regular working hours and comprehensive training on our company and project. Don't miss out on our Bring-a-Friend referral program, which rewards successful referrals with generous bonuses

Why Choose Us?

We value work-life balance, offering flexible benefits to support your unique lifestyle. As an equal-opportunity employer, we celebrate diversity and promote a harassment-free environment. Join a dynamic team that prioritizes employee well-being, offering regular feedback, and continuous learning opportunities.



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