Insurance Customer Service Professional
2 semanas atrás
**Company Overview:**
We are a global technology and services leader that powers the brands of the future, helping well-known companies improve their businesses with technology and integrated solutions in over 70 countries. We're proud to be recognized with awards such as 'World's Best Workplaces,' 'Best Companies for Career Growth,' and 'Best Company Culture.'
**Job Summary:**
We're looking for a highly skilled Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our operations team, you will ensure performance goals are met across all operations and fulfill client expectations related to operational excellence.
**Responsibilities:**
• Respond to telephone calls or chats from clients seeking information about their insurance policy
• Process requests via transactions in our client policy administration system, and/or write and send replies to letters/emails, information, contract documents, etc.
• Index and electronically archive documents in our document management tool
• Manage policy change requests and update payment details
• Make claims and cancel requests
**Requirements:**
• High level of Portuguese (C2) and fluency in English (B2)
• Previous customer experience is a plus
• Excellent verbal and writing skills coupled with a formal and diplomatic stance
• Proactive, self-motivated, and a great team player
**What We Offer:**
• Full-time position with indefinite contracts
• Competitive salary: €25,000 - €35,000 per year, depending on experience and qualifications
• Performance bonus opportunities
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project
• Career development programs, specialized courses, and language classes
• Eligibility to work in accordance with Portugal's law
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