High-Tech Support Professional
Há 3 dias
Become a trusted expert in resolving technical issues for Smartex.ai customers, ensuring timely and efficient defect-free production.
Responsibilities- Respond to and resolve technical issues promptly, meeting specified Service Level Agreements (SLAs).
- Document customer-reported issues in Smartex ticketing systems for tracking and learning purposes.
- Monitor and act upon service metrics, thresholds, and key performance indicators governing ticket resolution.
- Apply Technical Support processes, policies, and tools documentation, contributing to continuous improvement.
- Technical background in Network Systems, IT, Electrical Engineering, or related fields.
- Knowledge of Linux operating system.
- Nice to have: experience with Linux-based Embedded Systems.
- Excellent verbal and written communication skills.
- Customer-focused and results-driven attitude.
- Passion for troubleshooting and finding efficient solutions.
- Fluency in English and Portuguese languages.
- Ability to work night shifts (9pm-6am GMT).
- Extra points for fluency in Italian and/or Turkish languages.
- Experience in Textile industry or other manufacturing activities.
- A competitive salary package based on experience and skills (£45,000 - £65,000 per annum).
- Company stock options.
- Health Insurance.
- A dynamic work environment in a fast-growing company.
- Opportunity to make a real impact in the world.
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