High-Tech Support Professional

Há 3 dias


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro
About the Role

Become a trusted expert in resolving technical issues for Smartex.ai customers, ensuring timely and efficient defect-free production.

Responsibilities
  • Respond to and resolve technical issues promptly, meeting specified Service Level Agreements (SLAs).
  • Document customer-reported issues in Smartex ticketing systems for tracking and learning purposes.
  • Monitor and act upon service metrics, thresholds, and key performance indicators governing ticket resolution.
  • Apply Technical Support processes, policies, and tools documentation, contributing to continuous improvement.
Qualifications
  • Technical background in Network Systems, IT, Electrical Engineering, or related fields.
  • Knowledge of Linux operating system.
  • Nice to have: experience with Linux-based Embedded Systems.
  • Excellent verbal and written communication skills.
  • Customer-focused and results-driven attitude.
  • Passion for troubleshooting and finding efficient solutions.
  • Fluency in English and Portuguese languages.
  • Ability to work night shifts (9pm-6am GMT).
  • Extra points for fluency in Italian and/or Turkish languages.
  • Experience in Textile industry or other manufacturing activities.
What We Offer
  • A competitive salary package based on experience and skills (£45,000 - £65,000 per annum).
  • Company stock options.
  • Health Insurance.
  • A dynamic work environment in a fast-growing company.
  • Opportunity to make a real impact in the world.

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