Technical Advisor for Search Engine Company
Há 1 mês
Type of position
Full-time position
Key languages
Fluent Dutch and English (B2)
Sector
Customer Service / Technical support
About our Client
We are seeking a passionate and dedicated Technical Advisor to join our team at Eugenia Talent. As a Technical Advisor, you will be responsible for providing exceptional customer service and technical support to our clients.
The Offer
Assist customers by telephone, email, and chat
Offer technical assistance on our platform
Apply the correct escalation process when necessary
Be an active listener and show yourself always available to understand and ask clear questions to help the customer
Identify, study, and propose the best solution to help the customer
Provide good customer service, making sure the customer is always happy once the interaction is finished
Gather all relevant information into the system and always make sure you deliver a high level of service
Requirements
Excellent communication skills in Dutch and intermediate level in English
Experience in technical troubleshooting is a plus
Genuine care giver with a problem solver mind
Able to multi-task, proactive, and good with time management
Benefits
Salary package with performance bonuses
Permanent contract with 3 month trial period
Apartment Room provided
Relocation flight reimbursement after 6 months
Initial training, and continuous learning opportunities
The Process
1. Submit your application and don't forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey
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