Technical Support Specialist for Global Search Engine
3 semanas atrás
About This Opportunity
Are you interested in a challenging and fast-paced career with a multinational technology company? Do you want to be part of a multicultural team in a company that works alongside well-known brands? Then this could be the perfect opportunity for you to take your skills to the next level.
Your Impact
As a Technical Support Agent, you will be responsible for providing support to customers by responding to inbound requests and documenting relevant case information. You will also assist users with Pre-Sales, General Inquiries and technical support issues via phone, email, and social media channels.
Your Responsibilities
• Provide support to customers by responding to inbound requests and documenting relevant case information
• Assist users with Pre-Sales, General Inquiries and technical support issues via phone, email, and social media channels
• Adapt the brand's voice and tone for interactions on both private and public channels
• Ensure excellent customer satisfaction through responding in an appropriately and friendly manner
What We Offer
• CDI contract with a 3-month trial period
• Working hours: Monday to Sunday, rotating shifts 8 am to 5 pm
• A package in line with the market: 1100€ gross/month (14x) + 100€/month performance bonus + up to 100€/month performance bonus
• Meal vouchers of 7.23€/workday + reimbursement of some transportation costs
• Private Health Insurance and dental plan (after six months)
• Reimbursement of initial flight ticket (up to 400€) if you live outside Portugal
• 12 months of accommodation in a shared flat provided by the company (rental fee to pay)
• Opportunity to be part of a multicultural and international environment
• Fully paid training, professional development, and career evolution
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