Technical Support Specialist for Global Brands in Portugal

Há 1 mês


Porto, Porto, Portugal Nordic Jobs Worldwide Tempo inteiro

We are seeking a highly motivated individual to join our Customer Support Team as a Technical Support Specialist. In this role, you will play a critical part in providing top-notch assistance to our customers, troubleshooting delivery issues.

About the Opportunity

This is an exciting opportunity for someone who loves helping others, deeply cares about providing excellent customer service, and has a true passion for technology and AI. Our company offers a supportive and inclusive team environment where collaboration and dedication are rewarded.

Key Responsibilities
  • Provide technical support and user enablement services to customers across devices.
  • Troubleshoot hardware and software issues using your strong problem-solving skills.
  • Build and maintain positive relationships with customers through excellent listening skills and enthusiasm.
  • Collaborate with our team to find innovative solutions and meet customer needs.
Requirements

To be successful in this role, you will need:

  • Fluency in Finnish and strong English skills (B2+), both written and spoken.
  • Interest in troubleshooting hardware and software issues across devices.
  • Passion for technology, including operating systems like Android, iOS, and popular software.
  • Strong problem-solving skills and ability to handle stress effectively.
  • Excellent listening skills and enthusiasm for building customer relationships.
Benefits

As a member of our team, you can expect:

  • A competitive salary of €45,000 - €60,000 per annum, depending on experience.
  • A full-time permanent contract.
  • A relocation package, including flight reimbursement and one month of paid accommodation.
  • Access to employee benefits and discounts.

We are committed to employee growth and success, offering professional development programs, mentoring, and growth opportunities. If you're looking for an exciting opportunity in a dynamic and supportive workplace, we encourage you to apply today.



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