Customer Service Representative
2 semanas atrás
#### Job Summary ####
We are seeking a Customer Service Representative to join our team in Porto, Portugal. As a key member of our social media support team, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services.
#### Key Responsibilities ####
- Be a single point of contact for advertisers and agencies (SMB) for different types of inquiries
- Develop and implement solutions to support and expand our customers' self-serve advertising customer base
- Manage all different types of inquiries generated via inbound activities such as chat, email, and social media messenger
- Demonstrate the value of advertising solutions and provide post-sales support for all self-service products
- Provide excellent and nimble customer service experience and continuously seek initiatives to enhance service and improve the overall customer advertising experience
#### Requirements ####
- Online advertising experience is a plus, but not mandatory
- Fluent, verbal, and written in Portuguese (C1) and English (intermediate)
- Familiarity with online advertising products/vendors
- Ability to multitask & work under pressure
- Fast learner, diligent worker
- Provide background checks (certificate for highest level of education, references from previous employment, clean criminal record)
#### What We Offer ####
- Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
- Competitive salary and performance bonus
- Central location in Porto, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
#### Join Our Team ####
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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