Dealer Relationship Manager

3 semanas atrás


Porto, Porto, Portugal Carwow Tempo inteiro
Job Description

As a key member of our team, you will be responsible for building and maintaining strong relationships with dealerships across various locations. Your primary objective will be to ensure seamless support and efficient resolution of dealership-related cases and escalations.

About Us

Carwow Group is a dynamic and innovative company driven by a passion for revolutionizing the car-changing experience. With a portfolio of automotive brands and a presence in multiple countries, we are committed to empowering drivers everywhere with our trail-blazing services.

Salary & Benefits

We offer a competitive salary of £35,000 - £45,000 per annum, commensurate with your experience and qualifications. Additionally, you will receive a range of benefits, including hybrid working, private healthcare, meal allowance, and enhanced holiday package.

Responsibilities
  • Respond to dealership support cases and escalations via phone or email
  • Cover all administration tasks, including new user setup, usability queries, and other admin-related activities
  • Meet targeted SLA's for all case types via Salesforce and maintain Salesforce data for efficient workflow
Requirements

To succeed in this role, you will need:

  • Strong interpersonal skills
  • Great telephone etiquette for dealer-facing conversations
  • Comfortable with technology and using Salesforce to support your workload for maximum efficiency and transparency
  • Highly organized and motivated by working to deadlines and service level agreement targets
What's in it for You?

At Carwow Group, we value diversity and inclusion. We welcome applicants from diverse backgrounds and experiences and make recruiting decisions based on experience, skills, and potential. As an employee, you can expect a dynamic work environment, opportunities for growth and development, and a chance to contribute to shaping the future of the automotive industry.



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