Customer Service Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

We are Catawiki, a one-of-a-kind marketplace for buying and selling special objects. Every day brings the extraordinary, whether it's an antique, a vintage item, or a rare collectible. We are passionate about providing an exceptional customer experience, and we need your help to make this happen.

As a Customer Service Specialist, you will be part of our team that strives to provide an excellent level of service to our buyers and sellers. You will engage and delight our customers by solving complex challenges and managing disputes and complaints. Your goal is to ensure that customer queries are addressed and resolved in a correct and timely manner via diverse channels.

This role involves mediating between sellers and buyers, finding solutions that work for both parties. You will be the link between departments, working closely with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through your close customer contact, you will bring valuable feedback on possibilities for improvements in our services.

About the Role
  • You will be responsible for providing exceptional customer support, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • You will work closely with our Sales and Expert teams to understand customer needs and preferences.
  • You will analyze and resolve customer complaints, escalating complex issues to senior colleagues when necessary.
  • You will maintain accurate records of customer interactions, including emails, phone calls, and chat sessions.

The Ideal Candidate

  • You have strong communication and problem-solving skills, with the ability to remain calm under pressure.
  • You are proficient in multiple languages, with English being the primary language of communication.
  • You have previous experience in a customer-facing role, preferably in a similar industry.
  • You are able to work independently and as part of a team, with a flexible attitude towards changing priorities.
  • You are willing to learn and adapt to new technologies and processes.
What We Offer
  • A competitive annual gross base salary of €22,000 - €28,000, depending on your level of experience and qualifications.
  • Health insurance from day one, including dental coverage, with access to multiple hospitals and clinics.
  • A work-from-home allowance to help with your monthly household bills.
  • Commuting between your home and our office is covered by Catawiki.
  • An amazing office right in the centre of Lisbon, Portugal.
Why Work with Us?
  • Create a visible impact by working at scale in a global organization that serves millions of customers across 80+ categories.
  • Learn and grow with us through our learning and development initiatives, which include clear development plans and mentorship programs designed to support your career progression.
  • A culture of connection defines us. We're a passionate, diverse, and collaborative team of 800+ Catawikians and 60+ nationalities, all coming together to build a one-of-a-kind marketplace.
  • Celebrate life's moments with us at Catawiki. When you join us, you'll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate.


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