IT Support Specialist with Technical Expertise
1 semana atrás
About Us
Ivy Partners is a Swiss consulting firm dedicated to empowering companies in their strategic, technological, and organizational challenges. Our goal is to provide our collaborators with careers that foster development and well-being by enhancing their skills and offering real growth prospects.
Job Summary
We are seeking an IT Support Engineer at Ivy Partners to provide primary 1st and 2nd line technical support for Software / Hardware related incidents and Service Requests. As a key member of our team, you will accurately log incidents, regularly update tickets, and manage the ticket assigned to your group.
Key Responsibilities
- Provide technical assistance to users, troubleshooting software and hardware issues.
- Log incidents accurately and maintain up-to-date records.
- Communicate effectively with users regarding incident status and progress.
- Evaluate and implement standard procedures to optimize technical knowledge.
Requirements
To succeed in this role, you should have:
- Strong communication skills and a natural problem-solving approach.
- Previous experience in an IT support environment and similar roles.
- Familiarity with Windows Operating Systems, application troubleshooting, and networking.
- An understanding of the ITIL framework and SLAs.
- Proficiency in managing Windows Workstations Environment, applications installation/deployment, and network cable patching.
About Working with Us
Ivy Partners values kindness, trust, innovation, and responsibility. We strive to create a favorable work environment where everyone is valued and offered opportunities for growth. Join us in shaping a positive impact through digital transformation and creativity.
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