Global Return Operations Manager
Há 1 mês
About the Role
This is an exciting opportunity to join Emma and our Return Operations team. As a Global Return Operations Manager, you will be responsible for taking our return experience to the next level in European markets.
You will drive the optimisation of our reverse logistics processes and platforms, focusing on providing a streamlined and effortless experience for our customers. Your work will be crucial for Emma's growth in current and new markets.
Your Key Responsibilities:
- Manage end-to-end project delivery, from initial concept through execution, monitoring and post-implementation review.
- Create project plans and business cases, define scope, set milestones, manage timelines and negotiate resources with other teams.
- Analyse current return processes to identify inefficiencies and areas for improvement.
- Evaluate the biggest potentials compared to the effort.
- Develop and implement solutions to streamline operations, reduce costs and enhance customer satisfaction.
- Champion the voice of the customer, utilizing their feedback to identify pain points in the return process.
- Lead projects that address these issues to improve the overall customer experience.
- Use data-driven insights to measure project performance, monitor KPIs and make informed decisions.
- Provide regular project updates including progress reports, risk assessments and recommendations to senior management.
Your Qualifications:
- 2+ years of experience working in Supply Chain Management for the FMCG/E-commerce/Retail industries.
- Able to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.
- Analytically strong, can draw meaningful insights when looking at data and have a problem-solving mindset.
- An excellent communicator, easily managing various stakeholders.
- A strong, out-of-the-box thinker with great business judgment who creates outstanding solutions for complex problems.
- A team player with excellent English skills (further foreign language skills are a plus).
We Offer:
- A competitive salary of €60,000 per year.
- A dynamic and ambitious work environment.
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