Global Campaign Operations Manager
Há 1 mês
About the Role
Nestlé Sa is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Integrated Marketing Services (IMS), and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide.
We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
What We Offer
As a Global Campaign Operations Manager, you will be responsible for leading a team of experts in managing campaign operations with a focus on the delivery of email marketing, Push, and SMS campaigns. You will oversee the team's operational capacity, ensuring right team allocation to projects and performing operational reviews to report to the Campaign Factory Manager.
You will also identify Market/Business knowledge gaps and propose actions to fill those gaps. Additionally, you will monitor and execute performance service level agreements (SLA's) and indicators of services (KPI's).
Your Key Responsibilities
- Manage team goals and development plans - Evaluate team performance and conduct regular appraisals
- Run periodic meetings with Business/Market to collect demand, assess satisfaction and ensure adherence to Campaign Factory ways of working.
- Drive action plans to correct deviations in services and ensure process improvement. Ensure Global and E2E compliance for activities performed in the team.
Requirements
- People-oriented with previous experience in leading people/teams. Experience with CRM tools is valued. Adobe Campaign is preferred. Knowledgeable about reporting/data analysis KPI's for email marketing.
- Demonstrate experience dealing with various stakeholders/clients. Strong written and verbal communication skills. Demonstrated ability to drive continuous improvement. Estimated Salary: 60,000 USD per year.
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