Digital Marketing Operations Lead

Há 7 dias


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

About Us
Nestlé Business Services (NBS) is the backbone of Nestlé Group's operations, providing Supply Chain, Financial, HR, Integrated Marketing Services (IMS), and Consumer Engagement services globally. Our diverse team of professionals is passionate about digital innovation and process improvement.
We're looking for talented individuals who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who can thrive in a fast-paced environment. If you're a skilled professional looking to add value, consider joining NBS.

Job Summary
Responsible for leading a team of Campaign Specialists across Nespresso markets worldwide. Manage campaign operations, focusing on email marketing, Push, and SMS campaigns delivery. Ensure team capacity, performance, and people management. Drive excellence in IMS by implementing Global Standards and business/internal controls. Monitor operations efficiency and coordinate service improvement initiatives.

A Day in the Life
Implement Campaign Factory plans and objectives aligned with IMS and NBS strategies. Lead the team in establishing and accomplishing objectives as per stream priorities. Manage team goals and development plans. Evaluate team performance and conduct regular appraisals. Manage operational capacity and ensure right team allocation to projects. Perform operational reviews and report to Campaign Factory Manager. Responsible for issue escalation to Campaign Factory Manager. Run periodic meetings with Business/Market to collect demand, assess satisfaction, and ensure adherence to Campaign Factory ways of working. Identify Market/Business knowledge gaps and propose actions to fill those gaps. Monitor, perform, and execute performance service level agreements (SLA's) and indicators of services (KPI's). Drive action plans to correct deviations in services and ensure process improvement. Ensure Global and E2E compliance for activities performed in the team.

Requirements
People-oriented. Previous experience in leading people/teams. Experience with CRM tools is valued. Adobe Campaign is preferred. Knowledgeable about reporting/data analysis KPI's for email marketing. Demonstrate experience dealing with various stakeholders/clients. Strong written and verbal communication skills. Demonstrated ability to drive continuous improvement.

What We Offer
NBS Lisbon values its Talents and continuously works to keep teams engaged and people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:
Development of expertise in Nestlé's Shared Services Business. Immersion in a culturally diverse team. Local and International Exposure. Flexible working environment. Engagement and wellbeing activities. Competitive salary: $80,000 - $110,000 per year, annual bonus according to performance. Flex Benefits - choose what benefits suit you best. Make part of the Nestlé Club and get discounts in several partners. Free coffee at the office. Company equipment according to professional needs. E-learning courses and training program to help you achieve your career goals. Career progression and possibilities for International Career.



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