Customer Service Manager

Há 1 mês


Setúbal, Setúbal, Portugal Cross Border Talents Tempo inteiro

Located in the vibrant city of Lisbon, Portugal, we are seeking a highly skilled Customer Service Manager to join our team at Cross Border Talents. This is an onsite role that requires strong communication skills and the ability to work with diverse clients.

Compensation

The annual base salary for this position is approximately 13,320 euros, paid in 14 monthly installments of 1,100 euros gross per month. Additionally, a performance bonus of 4% of the annual base salary will be awarded.

Job Summary

We are looking for a Customer Service Manager who can provide exceptional support to policyholders and healthcare professionals, ensuring high-quality service delivery. As a key member of our team, you will be responsible for managing benefit settlements, guiding clients on insurance coverage, and overseeing premium payments.

Main Responsibilities
  • Provide timely and accurate responses to customer inquiries via phone, email, or mail.
  • Maintain high levels of customer satisfaction by delivering efficient and effective solutions while meeting performance benchmarks.
  • Collaborate with healthcare professionals to address customer needs and provide timely solutions.
Requirements
  • Bachelor's degree or equivalent (Bac +2); previous insurance experience is a plus but not required.
  • Strong interpersonal and teamwork skills.
  • Excellent listening and problem-solving abilities.
  • Highly organized and detail-oriented, with the ability to manage tasks effectively.
  • Energetic and motivated, with a results-driven approach.
  • Fluency in French and English.
Benefits
  • Ongoing training and continuous support to ensure your success.
  • A positive and growth-oriented work environment with opportunities for career advancement.
  • Join a fast-growing company at the forefront of the insurance industry.


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