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We are seeking a highly skilled French Customer Support Specialist to join our team in Braga, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional service to our French-speaking clients through various channels, including phone, email, and chat.
The ideal candidate will have native or fluent French language skills, as well as excellent communication and problem-solving abilities. Previous experience in customer service or a related field is preferred, but not essential.
This is an exciting opportunity to work for Cross Border Talents in a dynamic and forward-thinking company that provides exceptional customer support services to leading global brands. Our team in Braga is dedicated to excellence and creating positive experiences for our customers.
About the Role:
- Customer Interaction: Provide professional and friendly customer support to French-speaking clients through various channels, including phone, email, and chat.
- Issue Resolution: Diagnose and resolve customer issues promptly and efficiently, ensuring high levels of customer satisfaction.
- Product Expertise: Gain a deep understanding of our products and services to deliver accurate and helpful information.
- Record Keeping: Accurately document customer interactions and resolutions in our CRM system.
- Process Improvement: Contribute to the ongoing improvement of our support processes by sharing customer feedback and insights.
What We Offer:
- Competitive Salary: A salary range of €35,000-€45,000 per annum, depending on experience, plus performance-based incentives.
- Career Development: Opportunities for growth and advancement within the company.
- Comprehensive Training: Extensive training programs to equip you with the knowledge and skills to excel in your role.
- Modern Work Environment: Work from our state-of-the-art office in Braga, surrounded by a supportive and dynamic team.
- Work-Life Balance: Enjoy the vibrant and relaxed lifestyle of Braga, with its rich cultural heritage and beautiful surroundings.
- Cultural Experience: Experience living in one of Portugal's most charming cities, known for its historic sites, lively community, and picturesque landscapes.
