Senior Technical Support Specialist for Hospitality Sector
2 semanas atrás
Duties and Responsibilities
Our ideal candidate will be responsible for providing top-notch customer support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email and phone, as well as collaborating with our Implementations Team for seamless client onboarding.
Key Objectives
- Support: Address hoteliers' inquiries and escalate complex cases as needed.
- Customer Experience: Anticipate and meet client needs while providing personalized service.
- Retention: Identify potential churn and collaborate to resolve issues quickly.
About the Role
This is an onsite role located in the center of Lisbon, Portugal. The successful candidate must have at least two years of proven customer support experience and native proficiency in Dutch.
We offer a competitive salary of €45,000 - €55,000 per year, plus incentive commissions. Other benefits include free food Fridays, annual hotel allowance, training budgets, equity, and gift vouchers for your birthday and Christmas.
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