Software Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

Company Overview

Headhunt International is a leading recruitment agency providing exceptional opportunities for customer service and technology enthusiasts to work with world-renowned tech leaders. Our client offers an exciting chance to join their Customer Service & Support Team, supporting customers from around the globe.

Salary

The competitive monthly salary, equivalent to approximately €3,500-€4,000 per month, takes into account the cost of living in Athens, Greece. In addition to the base salary, you will receive 2 extra salaries per year, making it a highly attractive offer.

Job Description

We are seeking an experienced Software Support Specialist to provide top-notch assistance to our customers. As part of our team, you will be responsible for:

  • Identifying customers' needs and delivering appropriate solutions, including sales
  • Guiding customers facing issues related to billing inquiries, handling transactions, and providing resolution to inquiries in a timely manner
  • Assisting customers to place an order and related issues
  • Answering customers' inquiries and troubleshooting or escalating technical issues that they face and assisting customers with account issues
  • FOLLOWING STANDARD DIAGNOSTIC PROCEDURES WITH AN EMPHASIS ON HANDLING THE MOST FREQUENTLY ASKED QUESTIONS AS EFFECTIVELY AS POSSIBLE
  • Turning every customer into a happy customer
  • Exchange ideas and solutions with your colleagues

Required Skills and Qualifications

To succeed in this role, you should possess:

  • Fluent Hebrew language skills
  • Excellent communication skills
  • Sales experience with consumer products and services will be an asset
  • Technical research skills to troubleshoot customer problems
  • Advanced internet research skills
  • An empathetic soul with the communication skills that match
  • A positive and adventurous attitude
  • A sponge that is willing to soak up all the knowledge and experience we offer

Benefits

We offer a comprehensive package of benefits, including:

  • Complete support to help you ease your relocation to Greece (including flight tickets expenses, hotel accommodation, and support with the house searching process)
  • Competitive monthly salary + 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State-of-the-art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

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