Software Support Specialist for Global Services
2 semanas atrás
Overview
">The Technical Support Team in Lisbon is looking for a highly skilled Software Support Specialist to join their international team. As a Software Support Specialist, you will be responsible for providing top-notch support to customers across the globe.
">Salary and Benefits
">We offer a competitive salary of 1,490 € gross/month (excluding accommodation), with opportunities for career growth and professional development. Additionally, we provide a range of benefits, including paid training, full-time working hours on rotating shifts, private health insurance, and free annual flight home.
">About the Role
">Your primary responsibilities as a Software Support Specialist will include:
">- ">
- Providing exceptional customer support through inbound requests and documenting relevant case information;">
- Assisting users with pre-sales, general inquiries, and technical support issues via phone, email, and social media channels;">
- Adapting our brand's voice and tone for interactions on both private and public channels;">
- Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.">
Requirements
">To succeed in this role, you will need:
">- ">
- A native level of German and a good level of English;">
- An attentive listener, comfortable and skillful at communicating with people;">
- A drive for excellence and professionalism;">
- A real team player and committed individual who is excited about intercultural communication and the expatriate lifestyle;">
- Living in or willing to relocate to Lisbon for an international career and life experience;">
- A valid Portuguese work permit (required).">
Becoming Part of Our Team
">As a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world, we are proud of our diverse and inclusive environment. Our team consists of talents from more than 80 nationalities, and we are eager to welcome new members who share our values and passion for delivering exceptional results.
">Your Future with Us
">We take care of our employees' career development, language skills, accommodation, and social integration. If you are ready to be part of a dynamic and supportive team, we encourage you to apply for this exciting opportunity.
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