Pharmaceutical Customer Service Professional

4 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

About the Role


We are seeking a skilled Pharmaceutical Customer Service Agent to join our team in Lisbon. As a key member of our customer service team, you will play a vital role in supporting clients' activities by providing world-class service to their customers.



Your Responsibilities


You will be responsible for answering incoming queries from customers and providing information via email and phone. You will also need to be sensitive, patient, and understanding when dealing with customers' needs and doubts. Ensuring high levels of customer satisfaction is crucial to your success in this role.



Requirements


To be successful in this role, you will need a native level of German and at least a B2 level of English. You should also have knowledge of the value and impact that a good customer experience can create. Being an attentive listener and comfortable communicator are essential skills for this position.



What We Offer


We offer a long-term fixed-term contract, renewable every year, with full-time working hours (40h/week) from Monday to Friday. You will also receive a competitive salary, including free accommodation (shared flat, all bills included) or a monthly allowance of 950€ gross, depending on your choice. Additionally, you will be reimbursed for your initial flight expenses after 9 months, receive a yearly two-way flight ticket back to your home country (within the EU), and enjoy free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.



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