Customer Service Professional

Há 4 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Job Overview

We are seeking a highly skilled Customer Service Professional to join our team at Cross Border Talents. This is an excellent opportunity for someone who enjoys providing exceptional customer experiences and resolving technical issues.

About the Role

The successful candidate will be responsible for handling customer inquiries related to product features, technical issues, and other questions. Delivering high levels of customer service and resolving requests regarding e-commerce, software, hardware, and wireless connectivity issues is crucial.

Main Responsibilities

  • Respond to customer requests via various channels, including phone, email, chat, social media, and messaging platforms.
  • Provide account and application support to customers, focusing on software functionality and troubleshooting system configurations and network settings.
  • Maintain accurate records of customer interactions or transactions, documenting details of inquiries, complaints, or comments, as well as actions taken.

Requirements and Qualifications

To succeed in this role, you should possess excellent communication skills, be proactive, and have the ability to adapt quickly to changing situations. A strong understanding of technical concepts and software applications is also essential.

Benefits

This position offers a competitive salary of $45,000 - $60,000 per annum, depending on experience, as well as opportunities for professional growth and development within a dynamic and supportive team environment.



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