German Speaking Customer Experience Expert

Há 4 dias


Lisboa, Lisboa, Portugal Colt Technology Services Group Ltd. Tempo inteiro
Customer Experience Role Overview

We are seeking a German speaking customer experience expert to join our team at Colt Technology Services Group Ltd. This role is responsible for providing seamless service to customers and partners while fostering strong relationships.

The successful candidate will directly engage with customers and partners to provide an efficient incident support process and exceptional customer experience. Key tasks include:

  • Triage of customer support tickets, working closely with internal teams to resolve incidents and respond to requests.
  • Maintaining accurate incident data and driving customer relationship improvements.
  • Ensuring proactive and efficient communication to enhance customer satisfaction.

As a member of our team, you will have the opportunity to work on various projects that connect people, cities, businesses, and ideas. We value diversity and inclusion and encourage applicants from diverse backgrounds and experiences.

About the Job

This role is based in Lisbon, Portugal, and requires excellent communication skills in German and English. The ideal candidate will have solid experience in managing customer relationships, be able to multitask and prioritize workload, and possess a flexible and proactive approach.

We offer a competitive salary range of €45,000 - €55,000 per annum, depending on experience. Our benefits package includes flexible working hours, opportunities for further development, and a global network of colleagues.

Requirements

To be considered for this role, you must have:

  • Excellent communication skills in German and English (reading, writing, and speaking).
  • Solid experience in managing customer relationships.
  • Able to multitask and prioritize workload.
  • Ability to adapt to continuously changing procedures and environment.
  • Team player with strong interpersonal skills.
  • Working knowledge of MS Office products (Excel, Word, Outlook).

If you are a motivated and experienced individual looking for a new challenge, please submit your application.



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