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Customer Experience Specialist
2 meses atrás
We are a cutting-edge online travel booking platform for accommodations, flights, and more. Our team of innovators builds and deploys technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more.
Based in Asia and part of Booking Holdings, our diverse team of 7,100+ employees representing 95+ nationalities in 27 markets fosters a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Our MissionWe believe travel allows people to enjoy, learn, and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding, and happiness.
We are a skilled, driven, and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
Get to Know our Team:
Phiture's Customer Support Team understands that travel can be an ever-changing environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Phiture's values to each and every customer with multiple support channels and a strong desire to serve. Our specialists actively look for ways to improve our customer's experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Phiture's business performance.
Job SummaryThis role is responsible for delivering excellent customer service and managing the needs of our customers (guests and partners) through our communication channels (phone and email). The ideal candidate will have advanced command of spoken and written Portuguese & English (level C1 or higher according to The Common European Framework).
Key Responsibilities- Deliver exceptional customer service and resolve issues in a timely manner.
- Manage customer complaints and concerns in a professional and courteous manner.
- Provide product information and recommendations to customers.
- Meet or exceed customer satisfaction targets.
- Develop and maintain strong relationships with customers.
To succeed in this role, you must have:
- Advanced command of spoken and written Portuguese & English (level C1 or higher according to The Common European Framework).
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical thinker with attention to detail.
- Minimum typing speed of 35 words per minute.
- Willingness to work on rotating shifts, public holidays, and weekends.
- Ability to work in both a team environment and independently.
- Demonstrate a high degree of integrity and confidentiality.
We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience.
We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
