Car Buying Experience Champion
2 semanas atrás
Company Overview
At Carwow, we're passionate about changing the car-buying experience for drivers everywhere. Our innovative portfolio of brands - Carwow, Auto Express, evo, Driving Electric, and Car Buyer - offers a seamless journey from car selection to delivery. With over 10 million customers helped since our inception, we've grown exponentially, reaching nearly £3 billion in car sales last year. Our acquisition of Autovia has doubled our audience overnight, making us one of the biggest YouTube channels in the world with over 1.1 billion annual views.
Why Join Us?
We're not just a company; we're a team of pioneers pushing boundaries and driving positive change. As a disruptor, we challenge conventional norms, always seeking new possibilities. Our employees are revolutionizing car-changing across the UK, Germany, Spain, and Portugal, and we're expanding rapidly. You'll be part of a dynamic environment that thrives on innovation and collaboration.
The Role
This role is an exciting opportunity to join our Customer Experience department as a key point of contact for customers. Your primary responsibility will be to provide exceptional support, ensuring our customers receive the best possible experience throughout their car-buying journey. You'll work closely with various departments to deliver seamless customer service, leveraging your problem-solving skills to resolve issues efficiently.
Required Skills and Qualifications
To excel in this position, you'll need:
- A background in contact center environments, handling high volumes of inbound calls, emails, and chats.
- Excellent communication skills, with a strong emphasis on clarity and simplicity in all interactions.
- A natural ability to interact with people from diverse backgrounds and environments.
- Curiosity and a hunger for staying ahead of the curve, constantly improving processes and services.
- An analytical mindset, with a talent for quick thinking and creative problem-solving.
- Exceptional spoken and written English capabilities.
Benefits
We offer a competitive salary of approximately £25,000 per annum, based on your experience and location. Additionally, you'll enjoy:
- A comprehensive benefits package, including private healthcare, meal allowance, and coaching sessions for mental wellbeing.
- Enhanced holiday packages, including bank holidays and flexible leave arrangements.
- The latest technology, including MacBook or Surface devices, to support your work.
- A generous learning and development budget to help you grow professionally.
- Inclusive parental, partner, and shared parental leave policies, as well as fertility treatment and pregnancy loss support.
- Ongoing social events, including tech lunches, coffee sessions with executives, book clubs, and other activities.
- A refer-a-friend program, where you can earn rewards for recommending colleagues.
Diversity and Inclusion
We're committed to creating an inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from diverse backgrounds and identities, focusing on merit, skills, and potential. All candidates are treated fairly and equally throughout the recruitment process.
-
Customer Experience Representative
Há 1 mês
Porto, Porto, Portugal Carwow Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Representative to join our team at Carwow. As a key member of our Customer Experience department, you will be the first point of contact for our customers, ensuring they receive the best possible car buying and selling experience.Key ResponsibilitiesProvide exceptional customer service,...
-
Customer Experience Representative
Há 1 mês
Porto, Porto, Portugal Carwow Tempo inteiroAbout the RoleAs a Customer Experience Representative at Carwow Group, you will be the first point of contact for our customers, ensuring they receive the best car buying and selling experience. Your success will be measured by quickly understanding our customers' needs and handing them over to the appropriate departments. You will be a self-starter who is...
-
Customer Experience Representative
4 semanas atrás
Porto, Porto, Portugal carwow Tempo inteiroAbout Carwow GroupAt Carwow Group, we're passionate about helping drivers find their perfect car. As a pioneer in the automotive industry, we're constantly innovating and pushing the boundaries of what's possible. Our team of 500 employees across the UK, Germany, Spain, and Portugal are dedicated to providing an exceptional car-buying and selling...
-
Customer Experience Representative
Há 1 mês
Porto, Porto, Portugal Carwow Tempo inteiroAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Experience team as a Customer Experience Representative. As the first point of contact for our customers, you will play a crucial role in ensuring we deliver an exceptional car buying and selling experience.Your primary responsibility will be to quickly...
-
Porto, Porto, Portugal carwow Tempo inteiroAbout UsAt Carwow, we're driven by a passion for getting people into cars that are just right for them. As one of Europe's largest online car-changing destinations, our portfolio of brands - Carwow, Auto Express, evo, Driving Electric, and Car Buyer - is designed to reach drivers everywhere with personality-rich automotive content.We've come a long way since...
-
Customer Experience Specialist
2 semanas atrás
Porto, Porto, Portugal carwow Tempo inteiroWe are seeking a skilled Customer Experience Representative to join our team at Carwow Group.About the RoleThis is an exciting opportunity to work with a dynamic and innovative company that is revolutionizing the car-buying experience. As a Customer Experience Representative, you will be the first point of contact for customers coming into the business. You...
-
Customer Experience Ambassador
2 semanas atrás
Porto, Porto, Portugal carwow Tempo inteiroAbout Carwow GroupAt Carwow Group, we're on a mission to revolutionize the car-buying experience. Our team of innovators is dedicated to making driving easier and more enjoyable for everyone.The Role: Customer Experience RepresentativeWe're seeking a highly skilled Customer Experience Representative to join our team. As the first point of contact for...
-
Customer Experience Ambassador
Há 6 dias
Porto, Porto, Portugal carwow Tempo inteiroAbout Carwow GroupWe are a pioneering company driven by a passion for getting people into cars. Our mission is to create the go-to destination for car-changing, designed to reach drivers everywhere with our trail-blazing portfolio of personality-rich automotive brands.Since its inception, we have grown significantly, with over 10m customers using our...
-
Customer Experience Champion
Há 7 dias
Porto, Porto, Portugal Ttec Tempo inteiro**Unlock a Rewarding Career with TTEC**TTEC, a leading customer experience company, is seeking an Automotive Specialist to join our team in Athens, Greece. As a key member of our team, you will be responsible for delivering exceptional customer experiences while leveraging your technical skills and passion for helping others.**A Day in the Life**You will...
-
Customer Experience Ambassador
2 semanas atrás
Porto, Porto, Portugal carwow Tempo inteiro**About Us**The Carwow Group is a dynamic and forward-thinking company that is revolutionizing the way people buy and sell cars. Our mission is to create an unparalleled customer experience, and we're looking for talented individuals like you to join our team.**Your Role**As a Customer Experience Representative, you will be the first point of contact for our...
-
Customer Experience Advocate
Há 1 mês
Porto, Porto, Portugal carwow Tempo inteiroAbout UsAt Carwow, we're passionate about helping people find their perfect car. Our mission is to become the go-to destination for car-changing, and we're looking for talented individuals to join our team.The RoleWe're seeking a Customer Experience Representative to join our Customer Experience department. As the first point of contact for our customers,...
-
Customer Experience Champion
2 semanas atrás
Porto, Porto, Portugal Pricelabs Tempo inteiroAbout the Role:In this dynamic position, you will serve as the first point of contact for our customers, providing exceptional support and setting new standards. The shift timing would be 2:30 PM to 11:00 PM CET, covering any 5 days of the week. To be eligible for this role, you must reside in Europe and have a valid work permit. Priority consideration will...
-
Customer Experience Advocate
3 semanas atrás
Porto, Porto, Portugal Carwow Tempo inteiroAbout the RoleAs a Customer Experience Representative at Carwow, you will be the first point of contact for our customers, ensuring they have the best car buying and selling experience. Your success will be measured by quickly understanding customer needs and seamlessly handing them over to the appropriate departments.Responsibilities* Work in a contact...
-
Customer Experience Champion
Há 6 dias
Porto, Porto, Portugal Ttec Tempo inteiroWe are seeking a highly skilled Automotive Specialist to join our team in Athens, Greece. As an Automotive Specialist, you will be responsible for delivering exceptional customer experiences through onboarding software sessions, sharing engaging explanations of features, and adapting your coaching style to meet the needs of our customers.About the RoleIn...
-
Customer Experience Ambassador
Há 1 mês
Porto, Porto, Portugal Carwow Tempo inteiroAbout Carwow GroupCarwow Group is a pioneering company that's revolutionizing the car-changing industry. With a passion for getting people into the right cars, we're building a go-to destination for drivers everywhere.Our portfolio of personality-rich automotive brands, including Carwow, Auto Express, evo, Driving Electric, and Car Buyer, reaches drivers...
-
Customer Experience Ambassador
2 semanas atrás
Porto, Porto, Portugal carwow Tempo inteiroAbout the RoleWe are seeking an exceptional Customer Experience Representative to join our team at Carwow Group. In this role, you will be the first point of contact for our customers, ensuring they receive a seamless and exceptional car buying and selling experience. As a key member of our Customer Experience department, you will be responsible for managing...
-
Customer Experience Specialist
4 semanas atrás
Porto, Porto, Portugal Carwow Tempo inteiroAbout UsCarwow Group is a pioneering company in the automotive industry, driven by a passion to provide the best car-buying and selling experience to our customers. As one of our teams, you will be part of a revolution that is changing the way people interact with cars.The RoleWe are seeking an experienced Customer Experience Specialist to join our Customer...
-
Network Transport Efficiency Specialist
1 semana atrás
Porto, Porto, Portugal carwow Tempo inteiroAbout UsAt Carwow Group, we're revolutionizing the car-changing experience. Our passion is getting people into the right cars. We've built a platform that's become one of Europe's largest online destinations for car-buying and selling. With over 10 million customers served, our journey has been nothing short of remarkable.Last year, we grew by 50% with...
-
Customer Experience Representative
Há 1 mês
Porto, Porto, Portugal carwow Tempo inteiroAbout UsAt Carwow, we're passionate about making car buying and selling easier and more enjoyable for everyone. Our team is dedicated to providing an exceptional customer experience, and we're looking for a talented Customer Experience Representative to join our team.The RoleAs a Customer Experience Representative, you'll be the first point of contact for...
-
Car Rental Sales Representative
4 semanas atrás
Porto, Porto, Portugal Klass Wagen Tempo inteiroAbout the RoleWe're seeking a highly motivated Car Rental Sales Representative to join our team at Klass Wagen.This role involves delivering exceptional customer service, ensuring seamless car rental experiences for our clients.You'll be responsible for:Providing personalized support to customersDelivering rental cars and assisting with any issuesSelling...
