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Technical Support Expert

1 semana atrás

Lisboa, Lisboa, Portugal Phiture Tempo inteiro

About the Role

Nokia is seeking a highly skilled Technical Support Expert to join our team. As part of this role, you will be responsible for providing exceptional customer experience by working closely with customers and internal stakeholders.

Key Responsibilities

  • Provide L3 Technical Support on Nokia's Cybersecurity Dome (XDR solution) product and participate in 24x7 production support.
  • Contribute to improvement ideas, improve knowledge, and help other team members to succeed.
  • Debugging of problems: identifying and viewing logs, troubleshooting complex issues involving E2E analysis.
  • Regular update of Case Handling tools (SF/Jira), follow-up with R&D & frequent communication towards customer on escalated topics.
  • Ensures documentation and implementation of best practices / learnings.

About You

We are looking for an individual with excellent analytical skills, judgment, and practical experience to solve complex problems and contribute to process improvements. As a Technical Support Expert, you will have the opportunity to work independently within broad guidelines and use your specialist knowledge to troubleshoot, diagnose, advise, and perform corrective and/or preventive actions to resolve technical issues reported by customers.

What We Offer

We offer a competitive compensation package and opportunities for professional growth and development. As a member of our team, you will have the chance to engage and collaborate promptly with additional tiered support levels and contracted 3rd party vendors when needed.