German-English Technical Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Ttec Tempo inteiro
About the Role

Are you passionate about technology and customer satisfaction? We are seeking a German-English Technical Support Representative to join our team in Sofia, Bulgaria. As a hybrid remote and on-site employee, you will be responsible for troubleshooting and resolving technical issues with customers while collaborating with internal teams.

Key Responsibilities:
  • Provide technical support to field engineers, technicians, and product support personnel involved in diagnosing and troubleshooting renewable energy systems.
  • Assist sellers and homeowners during and after system installation and commissioning.
  • Troubleshoot issues related to installations remotely via phone, email, and live chat.
  • Document all customer interactions in our Customer Relations Management System and ensure follow-up until cases are resolved.
  • Escalate complex issues to Tier 2 support and Team Lead as required.
Requirements:
  • Prior experience in Technical Support, Electronics or electrical support.
  • Ability to read, write and speak in German and English.
  • Excellent communication and problem-solving skills.
  • Aptitude and detail orientation to prepare technical support reports.
  • Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations.
What We Offer:
  • Competitive salary: $45,000 - $55,000 per year.
  • Benefits package including PTO, tuition reimbursement, health and wellness incentives.
  • Supportive work environment with opportunities for professional growth and development.
  • Inclusive culture and community-minded organization where giving back is encouraged.
Why TTEC?

We are a global company that values diversity and inclusion. Our mission is to deliver exceptional customer experiences through innovative technology and humanity. We offer a supportive work environment and opportunities for career growth and development.



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