German-English Technical Support Specialist
3 semanas atrás
Are you passionate about technology and customer satisfaction? We are seeking a German-English Technical Support Representative to join our team in Sofia, Bulgaria. As a hybrid remote and on-site employee, you will be responsible for troubleshooting and resolving technical issues with customers while collaborating with internal teams.
Key Responsibilities:- Provide technical support to field engineers, technicians, and product support personnel involved in diagnosing and troubleshooting renewable energy systems.
- Assist sellers and homeowners during and after system installation and commissioning.
- Troubleshoot issues related to installations remotely via phone, email, and live chat.
- Document all customer interactions in our Customer Relations Management System and ensure follow-up until cases are resolved.
- Escalate complex issues to Tier 2 support and Team Lead as required.
- Prior experience in Technical Support, Electronics or electrical support.
- Ability to read, write and speak in German and English.
- Excellent communication and problem-solving skills.
- Aptitude and detail orientation to prepare technical support reports.
- Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations.
- Competitive salary: $45,000 - $55,000 per year.
- Benefits package including PTO, tuition reimbursement, health and wellness incentives.
- Supportive work environment with opportunities for professional growth and development.
- Inclusive culture and community-minded organization where giving back is encouraged.
We are a global company that values diversity and inclusion. Our mission is to deliver exceptional customer experiences through innovative technology and humanity. We offer a supportive work environment and opportunities for career growth and development.
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German-English Technical Support Specialist
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Lisboa, Lisboa, Portugal Ttec Tempo inteiroJob Summary: As a German-English Technical Support Representative, you will provide top-notch support to our customers, leveraging your technical expertise, language skills, and customer-focused approach to deliver exceptional experiences.About the Role: In this role, you will troubleshoot and resolve technical issues related to renewable energy systems,...
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Lisboa, Lisboa, Portugal Ttec Tempo inteiro**Technical Support Role for Renewable Energy Systems**We are seeking a skilled Technical Support Representative to provide assistance to customers with renewable energy systems. The ideal candidate will have prior experience in technical support, electronics, or electrical support, and be proficient in both German and English.Responsibilities...
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