Global CRM Service Lead

2 semanas atrás

Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro
Job Title: Global CRM Service Lead - Strategic Growth Expert

About Us:
Nestlé Business Services (NBS) is the backbone of the Nestlé Group, providing a wide range of services to enable the company to engage with millions of consumers worldwide. Our team is multicultural and diverse, passionate about digital innovation and driving continuous improvement of processes globally.

Our Vision:
We aim to foster a diverse, friendly, supportive, and collaborative environment that creates positive disruption, embraces innovation, and empowers people and teams to succeed. We seek talented individuals who can thrive in a fast-paced, dynamic environment and contribute to our mission to shape a better and healthier world.

Your Role:
In this exciting role as Global CRM Service Lead, you will be responsible for leading the expansion and innovation of CRM services, driving engagement among key stakeholders, promoting best practices, and piloting new services. You will connect with business partners to understand their strategy and context and translate them into efficient and scalable operations. Your direction and guidance will help Operations Leads deliver top-notch CRM solutions.

Key Responsibilities:
  • Design and deploy the CRM service strategy and roadmap based on aligned priorities
  • Design and sustain the service operating model, promoting standards, best practices, technology, KPI & value framework
  • Connect with Business Partners to advise and support them on the operationalization of their marketing strategy
  • Prepare and analyze services business case, scope of work, high-level plan, governance, risks
  • Anticipate innovation opportunities and define service roadmap
  • Drive service pilots, measuring success criteria, promoting success story and launch communication
  • Partner with agencies to ensure efficient workflows between strategy and executional tasks
  • Build CRM Service capabilities globally and in Centers (training, expanding geographically and sub-services, upskilling, ...)
  • Upskill technical and functional capabilities of the team, including introduction of new tools

Requirements:
  • Ability to quickly understand business needs, expectations, and opportunities
  • In-depth understanding of end-to-end CRM delivery process
  • Professional leadership experience in CRM production
  • Good communication and relationship skills
  • Successful experience with FMCG companies
  • Intrapreneur experience to innovate and create new services in a multi-cultural, multi-market world
  • Startup or innovation background in consumer product, insights, or marketing environments is a plus

What We Offer:
A competitive salary ranging from €80,000 to €120,000 per year, depending on your level of experience and qualifications. We also offer flexible working arrangements, local and international exposure, immersion in a culturally diverse team, career progression opportunities, and a comprehensive benefits package, including health insurance, retirement plans, and professional development programs. Join us at Nestlé Sa and become part of a global team shaping a better and healthier world.

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