Senior CRM Strategic Lead

Há 23 horas


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro
About the Role

We are looking for a seasoned professional to lead our CRM services expansion and innovation efforts. As a Senior CRM Strategic Lead, you will play a pivotal role in driving engagement among key stakeholders, promoting best practices, and piloting new services.

Key Responsibilities
  • Design and deploy the CRM service strategy and roadmap based on aligned priorities.
  • Sustain the service operating model, promoting standards, best practices, technology, KPI & value framework.
  • Connect with Business Partners to advise and support them on the operationalization of their marketing strategy.
  • Prepare and analyze services business case, scope of work, high-level plan, governance, risks.
  • Anticipate innovation opportunities and define service roadmap.
  • Drive service pilots, measuring success criteria, promoting success stories and launch communication.
Requirements
  • Ability to quickly understand business needs, expectations, and opportunities.
  • In-depth understanding of the end-to-end CRM delivery process.
  • Professional leadership experience in CRM production.
  • Good communication and relationship skills.
  • Successful experience with FMCG companies.
  • Intrapreneur experience to innovate and create new services in a multi-cultural, multi-market world.
  • Startup or innovation background in consumer product, insights or marketing environments is a definite plus.
What We Offer
  • Development of expertise in Nestlé's Shared Services Business.
  • Immersion in a culturally diverse team.
  • Local and International Exposure.
  • Flexible working environment.
  • Engagement and wellbeing activities.
  • Competitive salary: $80,000 - $110,000 per year.
  • Annual bonus according to your performance.
  • Flex Benefits - At NBS you can choose what benefits are more suitable for you.
  • Make part of the Nestlé Club and get discounts in several partners.
  • Free coffee at the office.
  • Shop with special discounts for employees.
  • Company equipment according to professional needs.
  • Medical Support available at the Office.
  • E-learning courses and training programs to get you where you aim to be.
  • Career progression and possibilities for International Career.


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