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Customer Success Strategist
1 semana atrás
CoreMedia is a dynamic company working on exciting projects for international customers at global locations. Our team in Portugal is passionate about innovation and customer satisfaction.
Job RoleThe Vice-President of Customer Success Management plays a critical role in setting the strategic direction for the customer success organization, ensuring alignment between customer needs and company objectives. This position drives customer-centric initiatives, improves retention and expansion, and manages executive relationships with key customers.
Responsibilities:- Set Strategic Direction: Define the vision for the Customer Success Management organization and align it with company objectives.
- Foster Customer Engagement: Develop initiatives to improve customer retention, satisfaction, and growth, including Customer Advisory Boards and industry-specific user communities.
- Maintain Executive Relationships: Manage relationships with key customers and act as a trusted advisor.
- Leverage Leadership Skills: Lead and mentor senior leaders within the customer success organization.
Requirements:
