Global Hotel Guest Services Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Sitel Tempo inteiro

At Sitel, we're committed to delivering exceptional customer experiences in a multicultural environment. 

As a Customer Service Representative for our global hotel chain, you'll have the opportunity to work with one of the world's largest hotel groups, providing top-notch service to guests across 120 countries.

  • Provide excellent service to all clients and guests, ensuring that company standards are met and used in accordance with dedicated systems
  • Complete the agreed enquiry process through to invoicing, utilizing company tools to maximize conversion and sales opportunities
  • Take responsibility for duties and tasks assigned to the role, ensuring all work is completed in a timely and professional manner
  • Gain knowledge of company brands and hotel specifics to better serve customers during the booking and delivery process
  • Support and deliver on department strategies and objectives, taking ownership of assigned areas of responsibility
  • Collaborate with colleagues to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution
  • Provide detailed communication lines between the Hotel team and other stakeholders
  • Build and maintain effective working relationships, communicating with key stakeholders while promoting the company's culture and values
  • Ensure adherence to all legislation, performing follow-up as required

To succeed in this role, you'll need to have:

  • Native or proficient level of Swedish (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills
  • Proven experience in handling reservations
  • Sales skills
  • Ability to adapt to changing service environments
  • Good at building strong relationships with existing clients and accounts
  • Pro-active with a hands-on approach
  • Ability to manage work ensuring tasks assigned are delivered
  • Ability to find creative solutions, offering recommendations
  • Personal integrity, with the ability to work in an environment that demands excellence
  • Strong communication and listening skills
  • Ability to work collaboratively at all levels within the department
  • An open and positive personality
  • Ability to handle challenging priorities and assignments
  • Computer literate
  • High-speed internet access and appropriate conditions for remote work #LI-Remote
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Portugal

We offer:

  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture


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