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Senior Customer Support Expert for Global Brands
Há 1 mês
Discover Your Career as a Senior Customer Support Agent
This is an exciting opportunity to work with our team at Snaphunt, a multi-lingual recruitment company based in Europe. We are specialized in recruiting talented individuals to various positions and helping them get a great job abroad.
About the Job
We are looking for a skilled Senior Customer Support Agent who can provide top-notch support to our clients. The successful candidate will be responsible for handling customer inquiries, resolving complex issues, and ensuring that our clients receive the best possible service.
Job Description
- Provide general and technical support to customers using our products.
- Escalate complex problems according to defined procedures.
- Troubleshoot different problems such as account & bugs issues, membership issues, and copyright management.
- Support with Account and Settings (e.g., Resolve content ID and rights management issues).
Requirements
- You speak and write German at a native level and are fluent in English (B2).
- At least 12 months of Customer Support experience within a Contact Center.
- Knowledge of BPO KPI's: C-SAT (Customer Satisfaction); NPS (Net Promoter Score) & SLAs (Service Level Agreement).
- Excellent problem-solving skills with the capability of research and identification of the right information.
Benefits
- A competitive salary of around €45,000 per year.
- A relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit).
- Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card.
- Performance bonuses.
- Development opportunities (move to another project, team leader, quality analyst, HR department).
- Social events.
Our Company
At Snaphunt, we are passionate about helping people find their dream jobs abroad. Our mission is to provide excellent recruitment services and support our candidates every step of the way.
