Customer Support Expert for Global Brands in Lisbon
2 semanas atrás
Are you passionate about delivering exceptional customer service and navigating the latest technologies?
A global leader, ranked as one of the top BPO companies in Lisbon, is seeking a skilled Customer Support Agent. Our client is a renowned company in Portugal, recognized for its commitment to excellence and employee satisfaction.
Job Overview
- Support the activities of our client, providing top-notch quality service to their customers worldwide.
Role Responsibilities
- Answer inbound calls and respond to customer inquiries.
- Provide expert guidance and resolve customer service issues in a timely and empathetic manner.
- Maintain accurate records of customer interactions on the database.
- Troubleshoot using system training, support documents, and open questions.
- Offer recommendations for common problems or frequently asked questions.
Requirements
- Fluency in Hebrew (C2 Level or Native).
- Good knowledge of English (B1 level).
- Typing Speed: 20 words per minute.
- Availability to work in rotating shifts.
- Good computer skills.
- Previous experience with clients.
- Excellent communication and listening skills.
- Good time management and team spirit.
What We Offer
- Competitive salary: €28,000 - €38,000 per year, depending on experience.
- Meal vouchers.
- Fixed-term, renewable employment contract.
- Private health insurance after 6 months of contract signature.
- Airport pick-up and administrative assistance with registration in Portugal.
- Reimbursement of flight expenses.
- Accommodation in a shared apartment.
- Free Portuguese lessons and sports activities.
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