Strategic Account Advisor
Há 5 dias
Role Overview: We are seeking a skilled Strategic Account Advisor to serve as the trusted advisor to key executive-level stakeholders within their assigned portfolio of accounts.
About Us: Pipedrive is a value-driven work environment where people come first. We have a lively team from over 50 different countries with offices worldwide.
Job Description: As a Strategic Account Advisor, you will be responsible for customer onboarding, increasing user acquisition and engagement, ensuring retention, and uncovering upsell opportunities. You will strive to improve customer satisfaction by understanding customer business needs, setting actionable next steps, influencing product value add, and protecting and growing annual recurring revenue within your assigned portfolio.
Your New Adventure: You will serve as the post-sale face of Pipedrive for strategic accounts, onboard customers by assessing their business needs, creating a custom success plan to ensure adoption and value realization. You will proactively build and maintain strong relationships with key stakeholders in your assigned portfolio to actualize long-term retention, use influence to drive usage and adoption to ensure customer health and full product value attainment, engage in continuous discovery to uncover upsell opportunities, and ensure timely and successful delivery of our solutions according to customer needs and objectives.
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