Customer Service Representative
4 semanas atrás
Our company is a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world. With over 80 nationalities represented, our international team is looking for talented individuals to join us in Lisbon.
Job OverviewWe are seeking a Customer Service Representative to join our team in Lisbon. As a key member of our international team, you will be responsible for delivering exceptional customer experiences via phone, email, and chat. Your role will involve identifying issues, providing solutions, and ensuring high levels of customer satisfaction.
Responsibilities- Answer incoming queries from customers via phone, email, and chat
- Identify issues and provide solutions
- Ensure a high level of customer satisfaction
- Record data in the CRM system
- Provide ad-hoc support
To succeed in this role, you will need:
- A native level of French and at least a B1 level of English
- Knowledge of the value and impact that a good customer experience can create
- An attentive listening skill, comfortable and skilled at communicating with people
- Energy, innovation, and a proactive approach
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- A valid Portuguese work permit (required)
We offer a range of benefits to support your success in this role:
- Type of contract: yearly contract, renewable
- Working hours: full-time options on rotating shifts (40h/week, 5 days/week, Mon-Sat 7 AM - 8 PM)
- Salary conditions: Including free accommodation (shared flat, all bills included): €1040 gross/month
- For international candidates: Reimbursement of your initial flight expenses, airport pick up, yearly two-way flight ticket back to your home country (within the EU), help with paperwork, opening bank account, etc. upon your arrival, private health insurance included from the first day of contract signature, free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
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