Customer Service Representative

Há 5 dias


Porto, Porto, Portugal Phiture Tempo inteiro

As the world's largest pure-play adhesives company, H.B. Fuller's innovative solutions enhance product quality, safety, and performance worldwide.

Job Summary

The Customer Service Specialist EIMEA acts as a single point of contact for customers, ensuring day-to-day activities are handled in a courteous, accurate, and timely manner.

Responsibilities
  • Manage customer portfolios, handling all aspects of the order cycle, including entry, maintenance, confirmation, and follow-up.
  • Communicate with customers regarding changes affecting their orders.
  • Perform SAP administration tasks, updating customer master data, CoA, invoice query resolutions, and customer complaints in a timely manner.
  • Liaise with Finance, Logistics, Supply Chain, and Sales teams to ensure on-time-in-full (OTIF) delivery to customers.
Requirements
  • 0-2 years' experience in customer service or a related field.
  • High school degree; commercial school education.
  • Fluency in written and spoken English and/or one other major language (German, French, Spanish, Italian, or Polish).

Salary: $60,000 - $80,000 per annum, based on experience and qualifications.



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