EMEA Customer Experience Manager

Há 7 dias


Lisboa, Lisboa, Portugal Jumpcrypto Tempo inteiro

About Notabene

We are a remote-first and globally distributed team of 40 employees dedicated to making cryptocurrency a part of the everyday economy. Our company specializes in building tools for crypto organizations and financial institutions to reduce transaction risk and ensure safe crypto transfers.

As a pioneer in the reg-tech industry, we've successfully processed over half a trillion dollars worth of transactions. Our growth signals an exciting future as we continue to lead the way in providing a secure and compliant crypto transactions platform.

The Role of a Customer Success Manager (EMEA)

In this pivotal role, you'll be responsible for fostering collaboration among brands and creators across the EMEA region. Your work will enable our clients to grow, overcome creative challenges, and thrive in the ever-evolving creator economy.

Your Key Responsibilities

  1. Manage the post-sales customer journey: Oversee onboarding, drive adoption, and secure renewals and upsells across SMB and Enterprise accounts.
  2. Develop and maintain relationships: Establish lasting connections with key stakeholders and proactively track and report on customer health metrics.
  3. Provide expertise and guidance: Educate and support customers in implementing their Travel Rule Compliance programs.
  4. Act as the voice of the customer: Share actionable insights with internal teams, including competitor trends, customer needs, and feedback on product, sales, and marketing strategies.
  5. Collaborate cross-functionally: Work with internal teams to enhance the overall customer experience by sharing feedback and advocating for customer needs.

You Will Be Successful If:

  • You've directly contributed to increasing the net retention of our customers in EMEA.
  • You can confidently demonstrate knowledge of both our product and the wider industry.
  • Our customers trust and rely on you to help them achieve their goals.
  • The Customer Success team is more efficient and scalable thanks to your input on how to automate, simplify, and improve our daily workflows.
  • You are able to manage commercial discussions, identify and proactively mitigate risk, and have been able to renew and grow your book of business.

Key Requirements

  1. Proven experience owning customer success for a region like EMEA, including managing diverse accounts across SMBs and Enterprise.
  2. A track record in managing a book of business and overseeing the entire customer lifecycle from onboarding to retention and upsells.
  3. Demonstrated ability to create or contribute to scalable customer success processes.
  4. High emotional intelligence, with strong problem-solving skills and a proactive, entrepreneurial mindset.
  5. Confident relationship management skills with stakeholders at all levels, including effective communication across diverse audiences.
  6. Exceptional ability to listen, understand, and address customer needs with empathy.

Benefits

  • Flexible Remote Work: Work from anywhere.
  • $1000 WFH Stipend: Use within your first year of employment.
  • MacBook Pro: Procured by you and your manager to find a model that meets your needs.
  • Unlimited PTO: We trust you to take as much holiday as you need.
  • Country-Specific Benefits: Statutory offerings and contributions, managed via our employer-of-record.


  • Lisboa, Lisboa, Portugal Zendesk Tempo inteiro

    Zendesk is a world-leading Customer Support Platform, and we are expanding our EMEA business at an incredible pace. As a Business Development Manager, you will play a key role in driving new business growth and delivering on the strategy for your region.The successful candidate will possess fluency in Danish or Norwegian, as well as strong business acumen...


  • Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    We are seeking a Retail Logistics Manager EMEA APAC to join our team. As a logistics coordinator, you will primarily support new retail partnerships by managing purchase orders and order fulfilment for key retail partners in the North America, EMEA and APAC regions.Oversee and manage purchase orders for key retail partners in the NA, EMEA and APAC...


  • Lisboa, Lisboa, Portugal Paybyrd Tempo inteiro

    **Job Overview:**The Senior Business Development Manager will report directly to the Country Manager Portugal and VP Sales, and will be responsible for growing our portfolio of key clients by prospecting and signing new customers.This role is critical in driving revenue growth and expanding market presence across Portugal and EMEA region.The ideal candidate...


  • Lisboa, Lisboa, Portugal Paybyrd Tempo inteiro

    Senior Business Development Manager EMEAPosition Overview:The Senior Business Development Manager will report directly to the Country Manager Portugal and VP Sales, and will be responsible for growing our portfolio of key clients by prospecting and signing new customers. This role is critical in driving Paybyrd's revenue growth and expanding our market...


  • Lisboa, Lisboa, Portugal Deel Tempo inteiro

    Key ResponsibilitiesDevelop and implement customer success strategies to drive growth and retention across EMEACollaborate with internal teams to ensure seamless customer experiencesBuild and maintain deep relationships with key customers


  • Lisboa, Lisboa, Portugal Paybyrd Tempo inteiro

    Senior Business Development Manager EMEAPosition Overview:The Senior Business Development Manager will report directly to the Country Manager Portugal and VP Sales, and will be responsible for growing our portfolio of key clients by prospecting and signing new customers.This role is critical in driving Paybyrd's revenue growth and expanding our market...


  • Lisboa, Lisboa, Portugal Paybyrd Tempo inteiro

    Key Responsibilities:This position is critical in driving Paybyrd's revenue growth and expanding our market presence across Portugal and the EMEA region. The Senior Business Development Manager will be responsible for growing our portfolio of key clients by prospecting and signing new customers. This includes developing and executing strategic plans to...


  • Lisboa, Lisboa, Portugal Carrier Commercial Refrigeration Tempo inteiro

    About Our CompanyCRR is a global leader in refrigeration solutions that improve lives worldwide.Our MissionTo provide sustainable and innovative refrigeration solutions that make a positive impact on people's lives.Job SummaryWe seek a talented recruiter to lead our EMEA recruitment strategy and drive success through innovative approaches.Key...


  • Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

    About the RoleWe're seeking a highly skilled Customer Sales Executive to join our team at Abroad Experience. As a key member of our Customer Service department, you'll play a crucial role in helping us achieve sales and retention targets. Your responsibilities will include managing daily workload, providing excellent customer service, and ensuring customer...


  • Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

    About the RoleThe Customer Sales Executive will play a crucial part in our Customer Service team, contributing to sales and retention targets.Main Responsibilities:To provide top-notch service to customers, covering phone, email, and chat communication channels.Deliver accurate product information and advice to ensure customer satisfaction.Identify and...


  • Lisboa, Lisboa, Portugal Deel Tempo inteiro

    About the RoleWe are seeking an experienced Customer Success Director to lead our EMEA customer success strategy. This role will involve developing and implementing strategies to drive customer growth and retention, working closely with cross-functional teams to deliver exceptional customer experiences.


  • Lisboa, Lisboa, Portugal Vml South Africa Tempo inteiro

    **Job Overview**We are seeking a strategic and dynamic Senior Project Manager to join our Microsoft EMEA HQ Marketing & Communications team at Vml South Africa. This role will be instrumental in driving communications excellence and providing strategic support to our EMEA HQ IMMs and SE&O GTM Leads.**Key Responsibilities**Leading and executing strategic...


  • Lisboa, Lisboa, Portugal Paybyrd Tempo inteiro

    Job Overview:The Senior Business Development Manager EMEA will be responsible for growing our portfolio of key clients by prospecting and signing new business. This role is critical in driving Paybyrd's revenue growth and expanding our market presence across Portugal and the EMEA region.You will be working closely with cross-functional teams to develop and...

  • EMEA FP&A Manager

    Há 5 dias


    Lisboa, Lisboa, Portugal ACCA Careers Tempo inteiro

    Join a Global Leader in Workplace InnovationAs an EMEA FP&A Manager, you'll work with several cultures.Client DetailsOur client is a well-established player in the FMCG industry. As a large organization operating in various regions, they strive for continuous growth and innovation, providing high-quality consumer goods.They combine cutting-edge design,...

  • EMEA FP&A Manager

    Há 7 dias


    Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    Join a Global Leader in Workplace Innovation.As an EMEA FP&A Manager, you'll work with several cultures.Client DetailsOur client is a well-established player in the FMCG industry. As a large organization operating in various regions, they strive for continuous growth and innovation, providing high-quality consumer goods.They combine cutting-edge design,...


  • Lisboa, Lisboa, Portugal Paybyrd Tempo inteiro

    About the Role:The Senior Business Development Manager will report directly to the Country Manager Portugal and VP Sales, and will be responsible for driving Paybyrd's revenue growth and expanding our market presence across Portugal and the EMEA region.You will be working closely with cross-functional teams to develop and execute strategic plans to identify,...


  • Lisboa, Lisboa, Portugal Zendesk Tempo inteiro

    EMEA Public Relations Manager - German and English speakerJob DescriptionJoin us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection.We are seeking a passionate and...


  • Lisboa, Lisboa, Portugal Zendesk Tempo inteiro

    EMEA Public Relations Manager - German and English speakerJob DescriptionJoin us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection.We are seeking a passionate and...


  • Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    The Customer Experience Manager role at Randstad Portugal involves working with the Exhibitions, Events & Protocol (GV) teams to craft exceptional customer experiences for Airbus. As part of this role, you will be responsible for managing the end-to-end invitation process, ensuring timely and accurate delivery of event information to participants.Key...


  • Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    We are Klass Wagen: A dynamic and innovative Rent a Car company committed to delivering exceptional customer experiences. With over 10 years of experience in the car rental industry, we operate a fleet of over 7000 cars across Romania, Hungary, and Portugal.Our Mission: To drive growth by leveraging digital marketing, product management, and UX design to...