Scale Specialist
Há 1 mês
Job Summary
As a Global Scale Specialist at Cisco, you will play a critical role in driving customer adoption and success. You will lead a portfolio of high-volume customers, leveraging technology, team-building, and data-driven programs to efficiently drive adoption through one-on-one and one-many customer engagements.
Key Responsibilities
- Ensure customer success as measured by adoption and health scores
- Communicate objectives and deliver solutions in a timely manner
- Provide regular reporting on customer health and utilization
- Develop long-term relationships with customers and become a trusted advisor
- Forecast and track key account metrics
- Help drive customer renewal and assist with high-severity requests or issue escalations
Requirements
- At least 3 years of professional experience in a customer-facing role
- Outstanding communication and problem-solving skills
- Strong proficiency in written and verbal English
- Proven background in lead generation and prospecting
- Ability to work with various business units and proficiency with CRM tools
About Cisco
Cisco is a leading technology company that enables organizations to connect, communicate, and collaborate. Our Internet and cloud intelligence platform provides a 'Google maps of the Internet', giving customers a collectively powered view of digital experiences end-to-end.
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