Customer Service Expert in Lisbon for Russian Speakers

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

We are seeking a highly skilled Customer Service Representative to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing top-notch service to our customers primarily in Russian and occasionally in English.

Key Responsibilities
  • Customer Support: Assist customers via email and chat, resolving their inquiries and issues in a timely and professional manner.
  • Inquiries Handling: Help with account and payment processes, login and registration issues, and hacked accounts.
  • Account Management: Restore and modify emails, phone numbers, and other account information.
  • Rewards and Payments: Address questions about the reward program, tokens, and pre-paid game cards, as well as handle payment inquiries and process refunds.
  • Data Management: Professionally manage and protect customer data.
About You

We are looking for a candidate with excellent level of Russian (C1-C2) and B2 level English, both orally and in writing. You should be able to thrive in a fast-paced, team-oriented environment and make decisions based on established rules and policies.

What We Offer
  • A competitive salary: €30,000 - €40,000 per year, depending on experience.
  • Accommodation: Permanently free accommodation in Lisbon.
  • Annual Flight Home: Sponsored yearly flight back to your home country.
  • Training Support: Partially paid two-week training to get you started.
  • Relocation Support: Assistance with flight costs reimbursement and accommodation.
  • Experienced Guidance: Support from team members experienced in helping new colleagues relocate.
  • Free Language Classes: Enhance your skills with free Portuguese classes.
  • Fun Activities: Enjoy water sports, soft trekking, and much more.
  • Positive Team Environment: Join a dynamic and creative team with a friendly atmosphere.


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