Business Analyst with Italian Language Skills

2 semanas atrás


Lisboa, Lisboa, Portugal Ttec Tempo inteiro

Transform Your Career at Ttec

Competitive Salary: $50,000 - $60,000 per year

About the Role

We're seeking a skilled Business Analyst to join our team in Poland. As an Italian-English speaking professional, you'll play a vital role in delivering exceptional customer experiences.

Key Responsibilities:
  • Monitor customer accounts and resolve escalated or complex issues
  • Analyze financial data and credit reports to evaluate customer creditworthiness
  • Establish credit limits and payment terms for customers based on their credit history and payment behavior
  • Research and respond to customer inquiries regarding credit holds, credit line availability, and collection/past due issues
Requirements:

To succeed in this role, you'll need:

  • 6 months of experience in customer service, back office administration, or collections
  • Bilingual skills in Italian and English
  • Strong analytical skills, attention to detail, and excellent communication abilities
  • A quiet workspace in your home free of distractions and reliable high-speed internet connectivity
What We Offer:

At Ttec, we value our employees' growth and well-being. You can expect:

  • A supportive work environment that encourages career development
  • An inclusive company culture that promotes diversity and community involvement
  • A global team of dedicated professionals guided by our core values
  • A competitive salary and performance-based bonus opportunities
  • A comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives
About Ttec

Ttec is a global leader in customer experience solutions. Our mission is to make customers happy by delivering exceptional service and technology. We're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to grow.



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